Privacy Policy

Privacy Policy

Your privacy matters to us. This Privacy Policy explains how Your Tutor Here collects, uses, stores, shares, and protects personal information when you use our website, platform, and related services.

Your Tutor Here is an online platform that helps parents and guardians discover and connect with tutors for their children. Tutors can create accounts, purchase subscription plans, create tutor profiles, and list their tuition services on the platform.

By accessing or using Your Tutor Here, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you use Your Tutor Here.

Parents and Guardians

When a parent or guardian creates an account, we may collect basic information such as:

• Name
• Phone number
• Email address
• Login and account information
• Other basic information voluntarily provided through the platform

Parents and guardians may also provide limited information about their child’s educational requirements, such as class, subject, tuition requirements, or preferred tuition type.

We encourage parents and guardians to provide only information that is reasonably necessary for using our services.

Tutors and Tuition Teachers

Tutors who create an account and listing may provide more detailed information so that parents and guardians can discover and evaluate their services.

This may include:

• Name
• Phone number
• Email address
• Location
• Qualifications
• Teaching experience
• Subjects taught
• Classes taught
• Teaching method
• Availability
• Profile description
• Profile photographs and gallery images
• Reviews and ratings
• Subscription and transaction information
• Verification information, where applicable
• Other information voluntarily provided as part of the tutor profile

Some tutor profile information may be displayed publicly on the platform.

2. Information About Children

Your Tutor Here is designed around parental and guardian involvement.

Students and minors are not encouraged to create independent accounts or arrange tuition through the platform themselves.

Parents and guardians may provide limited information about a child when looking for suitable tuition. This may include:

• Name
• Class
• Subject
• Tuition requirements
• Preferred tuition type
• General educational requirements

Parents and guardians should avoid providing unnecessary personal or sensitive information about their children.

Where personal information relating to a child is provided, we will process it in accordance with applicable law. The DPDP Act contains specific provisions for children’s personal data, including verifiable parental or lawful-guardian consent in applicable circumstances.

3. How We Use Personal Information

We may use personal information to:

• Create and manage user accounts
• Provide and operate our platform
• Help parents and guardians discover tutors
• Help tutors create and manage their profiles
• Display relevant tutor profile information
• Facilitate communication between users
• Process tutor subscription payments
• Manage subscriptions and account-related services
• Process tutor verification requests
• Provide customer support
• Improve our website and services
• Maintain platform security
• Detect and prevent fraud, misuse, or abuse
• Investigate reported safety or policy violations
• Communicate important service-related information
• Comply with applicable legal and regulatory requirements

We aim to use personal information only for relevant and lawful purposes connected with the operation of Your Tutor Here.

4. Tutor Profile Information

Tutors may provide information about themselves so that parents and guardians can learn about their teaching services.

Information included in a tutor profile may include:

• Name
• Location
• Qualifications
• Teaching experience
• Subjects
• Classes taught
• Teaching method
• Availability
• Profile description
• Photographs
• Reviews and ratings

Some of this information may be visible to visitors and users of the platform.

Tutors are responsible for ensuring that the information they provide is accurate and that they have the right to provide any photographs, documents, or other content they upload.

The presence of a tutor profile on Your Tutor Here does not mean that the tutor’s identity, qualifications, experience, background, or other profile information has been independently verified by us.

5. Tutor Verification

Your Tutor Here does not automatically verify every tutor who creates an account or profile.

Tutors may create an account, purchase an applicable subscription plan, add their teaching and profile information, and use the platform without completing the verification process, unless verification is specifically required under our applicable policies.

Tutors who wish to receive a Verification Badge may be required to complete our separate verification process.

As part of this process, we may request a government-issued identity document or other information reasonably necessary to verify the tutor’s identity.

Verification information is used for the purpose of conducting the verification process and may be handled separately from information displayed on the tutor’s public profile.

A Verification Badge indicates that the tutor has successfully completed the applicable identity verification process.

It does not guarantee the tutor’s teaching quality, qualifications, experience, background, conduct, or suitability for a particular child.

Being listed on Your Tutor Here does not by itself mean that a tutor is verified.

6. Parent and Guardian Accounts

Parents and guardians can create an account and use Your Tutor Here without completing an identity verification process.

We do not represent that parent or guardian profiles have been independently verified unless we specifically state otherwise.

Parents and guardians may use the platform to search for and connect with tutors for their children.

Parents and guardians are responsible for reviewing tutor information and making their own informed decisions before engaging a tutor.

7. Information You Choose to Provide

Some information is provided voluntarily when you use our platform.

This may include:

• Profile information
• Tutor descriptions
• Qualifications and experience
• Photographs
• Teaching preferences
• Availability
• Reviews and ratings
• Tuition requirements
• Enquiries and messages
• Other information submitted through forms or profiles

Please avoid submitting unnecessary sensitive personal information through public profiles, reviews, messages, or other areas of the platform.

8. Payment and Subscription Information

Tutors may purchase subscription plans or other paid services through Your Tutor Here.

When a payment is made, payment-related information may be processed by the relevant payment service provider.

This may include:

• Name
• Transaction details
• Payment amount
• Payment status
• Billing information where required

Payment providers may process payment information according to their own terms and privacy policies.

Tuition fees and other payment arrangements between a parent or guardian and a tutor are separate from subscription payments made to Your Tutor Here.

We do not ask users to provide passwords, OTPs, UPI PINs, card PINs, or similar confidential credentials through messages or support requests.

9. Cookies and Similar Technologies

Your Tutor Here may use cookies and similar technologies to operate the website and improve your experience.

Cookies may be used for purposes such as:

• Maintaining website functionality
• Keeping users signed in
• Remembering preferences
• Supporting security
• Understanding website usage
• Improving website performance

For more information, please refer to our Cookie Policy.

10. Technical Information

When you access or use our website, certain technical information may be collected automatically by our website, hosting environment, security tools, or other services we use.

Depending on the services in use, this may include:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access
• Technical error information
• Website usage information

This information may be used to maintain security, troubleshoot technical problems, understand website usage, and improve our services.

11. How We Share Personal Information

We may share personal information where reasonably necessary to operate and provide our services.

Service Providers

We may use third-party service providers for functions such as:

• Website hosting
• Payment processing
• Email delivery
• Communication
• Analytics
• Security
• Technical support
• Other services required to operate the platform

These providers may process information as necessary to provide their services.

Tutor Profile Information

Information that tutors choose to include in their public profiles may be visible to parents, guardians, and other visitors to the platform.

We do not intend to make unnecessary personal information belonging to parents, guardians, or children publicly available.

Verification Information

Information or documents submitted by tutors for verification may be shared with service providers or other parties where reasonably necessary to conduct the verification process, maintain security, or comply with applicable law.

Government-issued identity documents submitted for verification are not intended to be displayed publicly on tutor profiles.

Legal Requirements

We may disclose personal information where required or permitted by applicable law, legal process, court order, government request, or where reasonably necessary to protect the rights, safety, and security of our users, platform, or others.

12. Children’s Personal Information

We take information relating to children seriously.

Your Tutor Here is designed so that parents and guardians manage accounts when looking for tutors for their children.

We do not encourage children to create independent accounts or provide personal information directly through the platform.

Where a parent or legal guardian provides information about a child, we encourage them to provide only information reasonably necessary for finding or arranging tuition.

Where applicable law requires verifiable consent from a parent or lawful guardian before processing a child’s personal information, the applicable requirements will apply.

Parents and guardians should also take reasonable steps to protect their children’s personal information and avoid unnecessarily sharing sensitive information through the platform.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing our services
• Maintaining user accounts
• Managing subscriptions and transactions
• Providing customer support
• Conducting applicable tutor verification
• Maintaining security
• Resolving disputes
• Meeting legal or regulatory requirements

When personal information is no longer required, we may delete, anonymise, or otherwise handle it in accordance with applicable law.

Verification information may be retained for as long as reasonably necessary for verification, security, legal, or regulatory purposes, subject to applicable law and our internal retention practices.

14. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

Depending on the nature of the information and the services involved, we may use appropriate technical and organisational measures to help protect personal information.

However, no online platform or method of electronic transmission can guarantee absolute security.

Users are also responsible for taking reasonable steps to protect their accounts and should never share passwords, OTPs, PINs, or other confidential credentials.

15. Account Security

You are responsible for keeping your account credentials secure.

We recommend that you:

• Use a strong password
• Keep your password confidential
• Do not share OTPs
• Do not share your account with others
• Log out when using a shared device
• Contact us if you suspect unauthorised access

Your Tutor Here will not normally ask you to provide your account password, OTP, UPI PIN, or card PIN.

16. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, which may include:

• Requesting information about your personal data
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of personal information where applicable
• Withdrawing consent where consent is the basis for processing
• Raising a grievance relating to the processing of your personal information
• Exercising other rights available under applicable law

The DPDP Act provides rights concerning access to information, correction and erasure, grievance redressal, and withdrawal of consent, subject to applicable provisions.

17. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent where applicable.

You may contact us through the appropriate support or contact channel to request withdrawal.

Withdrawal of consent may affect our ability to provide certain services where the information is necessary for those services.

Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

18. Correction or Deletion Requests

If you believe that the personal information we hold about you is inaccurate or incomplete, you may contact us and request correction where applicable.

You may also request deletion of your personal information where applicable.

Certain information may need to be retained where required by law or where reasonably necessary for legal claims, security, financial records, dispute resolution, or other legally permitted purposes.

19. Privacy Grievances

If you have a privacy-related question, concern, request, or complaint, you may contact us through our Contact Us page.

Please provide enough information for us to understand and respond to your concern.

We will review privacy-related requests and grievances in accordance with applicable law and our procedures.

Where applicable, we will provide the contact information of the person designated to respond to questions or concerns regarding the processing of personal data. The notified Rules contemplate an accessible contact for data-processing questions and rights-related communications.

20. Parents and Guardians

Parents and guardians should take reasonable care when providing information about themselves or their children.

We recommend that parents and guardians:

• Provide only necessary information about their children
• Avoid sharing sensitive information unnecessarily
• Review tutor profiles carefully
• Verify important tutor information where appropriate
• Remain involved in tuition arrangements
• Keep account credentials secure
• Contact us if they have privacy or safety concerns

Parents and guardians are responsible for making their own decisions regarding tutors, tuition arrangements, meetings, and other interactions involving their children.

21. Our Role as a Platform

Your Tutor Here provides a platform that helps parents and guardians discover and connect with tutors.

Your Tutor Here is not the direct provider of tuition services and does not control the private arrangements, communications, meetings, tuition services, or other activities carried out directly between parents or guardians and tutors.

Parents and guardians are responsible for evaluating tutors, deciding whether a tutor is suitable, verifying information where appropriate, and taking reasonable safety precautions before and during tuition.

Tutors are responsible for the information they provide, the tuition services they offer, and their conduct when interacting with parents, guardians, and children.

Your Tutor Here does not guarantee the quality, suitability, qualifications, background, conduct, or performance of any tutor listed on the platform.

Any tuition arrangement, meeting, communication, payment arrangement, or other activity between a parent or guardian and a tutor is undertaken by those parties based on their own decisions and responsibilities, subject to applicable law.

Nothing in this Privacy Policy is intended to exclude or limit any responsibility that cannot legally be excluded or limited under applicable law.

22. Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment providers, or other external platforms.

When you visit or use a third-party service, its own terms and privacy policy may apply.

Your Tutor Here is not responsible for the privacy practices of independent third-party websites or services.

We encourage users to review the privacy policies of third-party services before providing them with personal information.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• New or updated platform features
• Changes in our data practices
• Changes in applicable laws or regulations
• Improvements to our privacy and security practices

When we make changes, we may update the Last Updated date on this page.

Where appropriate, we may provide additional notice about significant changes.

We encourage users to review this page periodically.

24. Contact Us

If you have questions, concerns, requests, or complaints about this Privacy Policy or the way your personal information is handled, please contact us through our Contact Us page.

When submitting a privacy request, we may need sufficient information to verify your identity and properly respond to your request.

Last Updated

Last Updated: September 13, 2026